Trader Security and Payout Assurance Program

Effective Date: August 20, 2024

1. Eligibility

1.1 All traders are by default eligible for the Firm Shutdown Compensation as outlined in Section 4.
1.2 The First Payout Guarantee is only applicable to accounts purchased using the designated coupon code provided by TheTrustedProp.
1.3 The Payout Guarantee is only available for prop firms that display the specific badge in front of their name on TheTrustedProp platform.
1.4 The First Payout Guarantee applies only to the firms listed at the end of this article.
1.5 Accounts purchased through our referral link but without using the specified coupon code are not eligible for the First Payout Guarantee.
1.6 Traders are required to upload the invoice of purchase within 7 days from their dashboard after purchase. The invoice must be complete, without hiding any information, except for the trading password if included. The invoice should clearly show:

• Coupon Used
• Name and Email
• Address and Country
• Invoice Number
• Account Size

2. First Payout Guarantee Coverage

2.1 The First Payout Guarantee ensures that you will receive your first payout from the prop firm, provided that all terms and conditions set by the prop firm are met.

3. Refund and Compensation

3.1 If the prop firm bans your account during Phase 1 or Phase 2 of the challenge, TheTrustedProp will ensure that you receive a full refund of the amount paid for the challenge account.

3.2 If the prop firm processes your first payout and subsequently bans your account, TheTrustedProp will ensure that you receive a 100% refund of the challenge account fee. 

3.3 If the firm provides a refund after banning your account, TheTrustedProp will ensure that you receive the 100% refund and will also provide you with a new challenge account from another prop firm.

4. Firm Shutdown Compensation

4.1 In the event that the prop firm suddenly shuts down, TheTrustedProp will compensate all traders with an active trading account by providing a challenge account of the same size from another prop firm.

4.2 Users are required to email TheTrustedProp within 72 hours of the firm's shutdown to be eligible for the compensation.

4.3 The new challenge account will be issued to the same email address used for the original purchase.

4.4 Traders are required to upload their exported trading statement and a screenshot of trades from both Phase 1 and Phase 2, which must clearly show the account number.

5. Exclusions

5.1 The First Payout Guarantee does not cover bans or disqualifications resulting from violations of the prop firm’s trading rules, terms of service, or other policies set by the prop firm.
5.2 The First Payout Guarantee is void if any fraudulent activities, including but not limited to false information, account manipulation, or misuse of the coupon code, are detected.

6. Firms' Rights

6.1 Prop firms have the right to conduct a video call interview if they have any questions, doubts, or issues regarding your trading activities or account status.

7. Claims Process

7.1 Claims must be submitted within 72 hours of the incident occurring.
7.2 To claim the First Payout Guarantee, you must provide TheTrustedProp with documentation and evidence of the ban or denial of payout from the prop firm.
7.3 Traders are required to submit their Phase 1, Phase 2, and Funded accounts' exported trading statements. This applies to all trading platforms, including MetaTrader, cTrader, MatchTrader, and DXTrade.
7.4 Both screenshots of trades and the exported trading statement are required to validate the claim.
 

8. Limitation of Liability

8.1 TheTrustedProp's liability under the First Payout Guarantee is limited to the refund of the challenge account fee and the provision of a new challenge account, as outlined in Section 3.
8.2 TheTrustedProp is not responsible for any other losses or damages, direct or indirect, arising from the ban, denial of payout, or sudden shutdown of the prop firm.

9. Amendments

9.1 TheTrustedProp reserves the right to amend or terminate the First Payout Guarantee at any time without prior notice. Any changes will apply only to accounts purchased after the effective date of the amendment.

By participating in the First Payout Guarantee, you agree to these terms and conditions. 

Eligible Prop Firms