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What is rapid scaling?
Prop firm customer support latency is a hidden risk management issue. During high-volatility events, a 30-minute delay can break a trader's psychology—or their account.
Rapid scaling explains the bottleneck, but what is the fix?
Moving forward, firms need tiered support: separating live trading emergencies from basic billing. Treat support as a risk tool, not a cost center.
Traders, what's the longest you've waited for a response during a live trade? Let's discuss.
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What is rapid scaling?
Which firm you are taking about